The goal of hotel management is to run a department and oversee a team of employees. There are various hotel management positions based on the area of specialization. Some examples include: General Manager, Operations Manager, Front Office Manager, Sales Manager, Food & Beverage Manager, Housekeeping Manager, Banquet Manager. Each position has a unique set of job duties. Let’s begin with the General Manager.
The highest position in a hotel is the General Manager. The General Manager is responsible for maintaining service standards and overall guest satisfaction. They oversee all hotel departments and the financial health of the hotel as a business.
Not to be confused with a General Manager who is responsible for all aspects of the hotel business on property, the Operations Manager is solely responsible for hotel operations. This position has a narrower scope or responsibility regarding supervising all departments to ensure smooth operation and maximum hotel profit. In limited-service hotels, sometimes this role is considered the Assistant General Manager.
A Front Office Manger is often the General Manager’s right hand. The Front Office Manager position is responsible for the front of the house operations and the overall guest experience. Assisting with guest check in and check outs, requests and complaints are some of the day-to-day operational tasks in this position along with, training front desk staff, front desk scheduling, office supply ordering, and other ad hoc requests.
A Sales Manager, or Director of Sales responsibility in the hotel is to attract guests to the hotel by achieving optimal occupancy and ADR (average daily rate) growth. A Sales Manager or Director of Sales can achieve this goal through direct sales efforts like prospecting a specific group, organization or company, referrals from existing guests or accounts, or exposure on third party platforms like Expedia, HotelPlanner, and HotelBeds. The sales department is a revenue generating department. The success of the hotel relies heavily on how well the sales department does their job.
A Food & Beverage Manager oversees the food and beverage department by monitoring food cost, planning menus and food ordering. They also schedule and train staff within their department. Ultimately, the Food & Beverage Manager must control the finances associated with the purchase of food and beverage at the hotel.
A Banquet Manager often works closely with the Food & Beverage Manager. Their job, however, is to solely oversee the food and beverage related to meetings & events at the hotel. They furthermore are responsible for the execution and supervision of events at the hotel. The Banquet Manager oversees and trains the staff of banquet servers, busboys and bartenders. most importantly, the banquet manager must ensure guests are provided an outstanding banquet experience.
A Housekeeping Manager is responsible for the cleanliness conditions and safety standards throughout the hotel including guestrooms, public areas, meeting space, restaurant and back of the house. They supervise department staff, coordinate with suppliers for inventory orders, work with maintenance for necessary repairs and deliver impeccable guest service with a smile. This position will typically work closely with the Front Office Manager.