Our Clients

My RDOS is a great asset to my team. I enjoy working with him and he has done great for our hotel.

Working with Jacaruso has been one of the best decisions we have made for our hotel. Our RDOS goes above and beyond the expected duties of the position, which gives our management team the ability to focus on operations. Jacaruso understands that building relationships with our guests and clients is just as important as focusing on production and revenue. We appreciate the attention to detail and the overall amazing performance by our RDOS. We can rest assured that we’re in great hands with her!

We had been using Jacaruso for a single property in our portfolio for several months when the COVID19 pandemic hit, and we were forced to lay off many staff members as did many other hotels. We kept Jacaruso for the one property and added the other hotels to Jacaruso. In the first month our top line at ALL three hotels was up by over 50% and this was significant occupancy for many was in single digits. These results have been so successful, I doubt that we will return to the conventional Sales Manager on property in the future.

My RDOS has done an amazing job in selling our hotel, getting corporate business, and keeping an open communication with the property.  Honestly, she is a breath of fresh air and one of the most dedicated and easy to work with people I have been around in my 23-year career.  She just “gets” it and truly cares about our property.

My experience with Jacaruso has been 100% positive. I was a little skeptical at first, but working with my RDOS soon put me at ease. The help has been a major asset to me. My RDOS is always available and able to reply to clients when I can’t.

My RDOS’ response time and follow up to any type of lead is super quick and efficient! My RDOS continues to work on multiple segments to try to generate business at the hotels in a market that was already difficult before COVID-19. I truly appreciate her hard work and dedication to both properties!

My RDOS always goes above and beyond her responsibilities to achieve hotel goals. She understands hotel operations from bottom to top and offers support and guidance to improve the overall quality of service we offer. I strongly believe all of her ideas have made us achieve numbers that we didn’t know we were capable of. Thank you Jacaruso.

My RDOS has been a fantastic part of our team! She is super responsive and reachable. As a new build property, she has been instrumental in keeping my head on straight. I’ve had to move our calls around recently because of labor shortages and she has always been very flexible to accommodate me. I definitely couldn’t do this without her!

One of the biggest issues our people face today is lack of time. Jacaruso helps make the best use of our teams’ time. Their sales support responds to all leads and RFPs and looks for new business. Their Accelerate eLearning lets the on-site team download a new tool or resource, watch engaging content, take action and see results—all in as little as five minutes from a mobile phone!

I just want to express gratitude on behalf of our hotels for the incredible assistance our RDOS has given us, specifically with business cases. Our RDOS truly goes above and beyond for our properties and we are all so excited to be working with Jacaruso.

My RDOS continues to do an amazing job. His level of communication and his focus on getting heads in beds has really shown in the ability to stay above water during this pandemic. We could not be doing this without JE.

My RDOS is truly a gem and an extremely valuable asset to our team. Thank you for knowing right away who would rock it out for our property!

Since working with Jacaruso I have found the insight my RDOS provides to be invaluable. She is friendly, outgoing and insightful. We were recently reviewed by our Marriott District Manager and finished 3 out of 500 Towneplace Suites worldwide. We also continue to lead the market in occupancy could not have done any of this without Jacaruso.