Welcome to the mysterious world of hotel lore! From housekeeping fairies to hidden fees, guests often believe the strangest things about their stay. We’ve rounded up the top ten myths you’ve probably heard and the real scoop you need to know before your next check-in.

1. The Invisible Cleaning Squad

Many guests think housekeeping staff are magical fairies on call 24/7 ready to fluff your pillow after every nap or swap towels at the blink of an eye. In reality, the hardworking housekeeping team juggle tight schedules and dozens of rooms per shift. Treat them well, and you’ll get a sparkling room… just don’t expect a wand wave every time you drop a crumb.

2. All Hotel Rooms Are the Same

Standard rooms can look eerily similar at first glance—bed, desk, bathroom. But peek a little closer and you’ll see big differences: one might overlook a city skyline, another faces the ever-busy ice machine. Some come with mini-bars and bathrobes; others have chairs that might recline (maybe). Don’t settle for “standard” without asking about the quirks.

3. Booking Direct Is Always More Expensive

Think third-party sites guarantee the best deal? Think again! Booking directly often unlocks better rates, flexible cancellations and VIP perks with no hidden fees. It’s like having an “Oops Clause” in your pocket when plans change, plus the power to request that quiet room or extra pillows.

4. Hotel Loyalty Programs Are Not Worth It

You might have a wallet full of loyalty cards, but hotel programs truly are goldmines. Earn points for stays, dining or spa visits, then cash them in for free nights, upgrades or late check-outs. With double- or triple-point promos and years-long expiry windows, even the occasional traveler can rack up rewards fast.

5. A Higher Star Rating Guarantees a Better Stay

We’ve all assumed five stars = perfection. But your ideal stay depends on your taste: maybe you crave boutique charm over grand lobbies, or a kitchenette instead of room service. Stars rate amenities, so dig into reviews and features before you pick.

6. Room Rates Include All Taxes and Fees

When you see a nightly rate, remember it’s often just the starting point. Extra city taxes, occupancy taxes, resort fees and service charges can add up at checkout. Always review the full price breakdown before booking to avoid any sticker shock and ensure the total fits your budget.

7. You Can’t Negotiate Hotel Rates

Believe rates are set in stone? Not always, especially for longer stays or off-peak dates. A friendly ask can often score you a sweeter deal. Sales teams love filling rooms, so a little negotiation (or bundling group nights) might just land you a win.

8. All Hotels Offer Free Wi-Fi

Think complimentary Wi-Fi is a standard everywhere? Some properties charge for in-room Wi-Fi or limit free access to public areas. Confirm the policy to avoid unexpected data charges.

9. Early Check-In and Late Check-Out Are Free If You Ask Nicely

You may think a friendly request always secures extra room access at no cost and while some hotels oblige when space allows, many charge fees or can’t accommodate these requests based on occupancy. Always confirm availability and potential charges in advance.

10. The Do Not Disturb Sign Means ‘Do Not Knock’

Think a simple “Do Not Disturb” sign guarantees absolute silence? Not quite. While it tells housekeeping and the front desk to hold off, safety and maintenance protocols still apply. Team members may need to enter for fire-alarm tests, urgent repairs, or emergency checks. If you need true privacy, call the front desk to register your request and slide the sign into the handle for extra visibility. If someone knocks, don’t hesitate to remind them of your preference. You deserve the uninterrupted peace you asked for.

 

Ready to leave these myths behind? Whether you’re a travel manager, sports group or construction crew, we’ll take the guesswork out of booking your next stay at one of our partner hotels. Tap into our Jacaruso Account Network for straight-up rates, real perks you won’t find anywhere else and a legendary guest experience. Click here to submit your travel needs.

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Sabrina is a Regional Director of Sales for Jacaruso Enterprises. In her role, Sabrina oversees the sales efforts for a portfolio of hotels. Sabrina has worked for JE since 2022.